Director of Customer Service and Logistics

Director of Customer Service and Logistics

companyJust Born
locationBethlehem, PA, USA
PublishedPublished: 4/19/2024
ExpiresExpires: 6/18/2024
Full Time


Director of Customer Service and Logistics

Sweeten Just Born’s next 100 years as Director of Customer Service and Logistics with responsibility for the development of a “World Class” Customer Service and Logistics Department focusing on process improvement, state of the art reporting, collaboration and flawless execution. Lead the development and execution of a National Distribution network strategy leveraging “Best in Class” service providers.

Qualifications for this position are:

  • Bachelor’s Degree or equivalent; MBA a plus.
  • Minimum of ten years of direct line management experience in a consumer products organization in customer service; confectionery industry experience a plus. Proven track record of effective business leadership and demonstrated ability to successfully drive results in an aggressive growth-oriented company. Exposure to the challenges of a manufacturing environment.
  • Working knowledge in Sales, Customer Service, and Distribution.  Knowledge of continuous improvement practices and state of the art sales operations processes.

Key responsibilities of this position are:

  • Develops a strategic plan for the Customer Service and Logistics Team supporting Company philosophies and strategic growth plans. Ensures measurements and goals enable critical business decision making and execution. 
  • Manages a service provider network of warehouse 3PLs and carriers to ensure excellent service to our customers meeting Company on time in full metrics.
  • Promotes a strong food safety culture meeting and/or exceeding regulatory requirements and Just Born quality standards utilizing continuous improvement methodologies.
  • Reviews and processes all customer vendor agreements to ensure risk mitigation.
  • Plans and executes an Easter deployment strategy, ensuring warehouse availability for product and customer on time and in full shipment requirements.
  • Maintains an understanding of all customer requirements ensuring requirements that are feasible within our operational parameters are met.  Communicates and works toward an acceptable resolution to the customer any requests that cannot be met.
  • Oversees the SAP master data input, ensuring strategic guidelines and rules are followed to support sales reporting and analytical needs of the entire organization.
  • Participates in the Executive Supply Review monthly cycle as part of the Sales and Operations Planning process.
  • Directs the budget process for Customer Service and Logistics Department.  Works with Sales Team to balance customer requirements while minimizing the impact to Supply Chain costs.
  • Works directly with the IT Team to ensure the Customer Service and Logistics Team is technologically adept, providing tools that are advanced to support efficiencies that provide excellent customer service.
  • Maintains responsibility for complete knowledge of products and services offered by the Company.

We are an equal opportunity employer and operate under the principle that everyone can have equal access to employment opportunities based on merit.

Our Pledge to Diversity, Equity and Inclusion:

At Just Born Quality Confections, we pledge to create a workplace where associates feel inspired to bring their whole selves to work.

We are committed to acting boldly with integrity, authenticity, and humility to listen, learn and grow.  Part of this commitment includes creating an equitable environment for all associates and advocating for those whose voices are historically and chronically marginalized.

Our purpose is to bring sweetness to people’s lives and can only be fully realized by pledging to value all people, all races, all cultures, all religions, all love, all genders and all abilities, because Together We Are Better.

ARGs (Associate Resource Groups) at Just Born:

Fresh PEEPS of Bethlehem | HOLA! PEEPS | PEEPS of Color | PEEP Our Abilities | PEEPS Pride | Women SOURCE | Veteran PEEPS